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Frequent London destinations

Terms and Conditions

Providing parking is the responsibility of the customer, if there are restrictions eg: yellow lines, red routes, residents only etc you must provide a permit from the local council if this is not possible , please be honest and say where the closest legal parking is available eg: 50 yards, 100 yards etc... this may cost a little more but it is much better for you if we know in advance, if parking is legal try to reserve a space for the van outside before it arrives or call the local council and get a suspension or permit where necessary) if there is no parking pre -arranged any parking fines received will be the responsibility of the customer and must be paid by the customer on completion, however we will not park illegally and the driver may have to leave if legal parking is not provided.

Congestion & Toll Charges
There will be an extra charge of £8 when passing through the London Congestion Charge Zone, other congestion charge zones and tolls will be charged accordingly. (Unless otherwise stated)

Payment Requirements
In advance of your move you may pay via Credit / Debit card directly to the office or if you are a business by BACS directly in to our account (information will be supplied on confirmation of your booking). We do not accept cheques.

Arrival / Delivery Times
We will do our best to arrive within the time scale stated, however arrival times are estimated. Delays to collection /delivery times are sometimes unavoidable (due to traffic accidents, weather etc). We do not accept any responsibility for any customer loses due to unforeseen or out of our control delivery/collection delays.

Changes in item numbers
You may incur extra charges if the actual amount of items on the day exceeds the amount of items that were included in your quote, a couple of boxes more would not normally cause an issue, however if you have under-estimated your items by more than this the driver will add on an extra charge (usually between £10 - £40) depending on the amount of items and time taken to load them.

Your packing Responsibilities
We accept no responsibility for damage or breakage to items that have not been packed / protected by adequate means.

It is the customers responsibility to dismantle any unit/system/flat pack furniture and beds and this should be done before our arrival.

It is the customers responsibility to ensure that items will fit in the new premises (eg: size of sofa and size of aperture) Our drivers will not be insured to remove doors or windows in such cases and it is up to the customer to organise a specialist if needed. It is our advise to you to pre-measure any items.

Awkward Access
You will incur extra charges if you have not informed us of awkward access. Awkward access can include, no vehicle access, no parking available in close proximity to the property and cramped stair and hallway conditions where large items of furniture such as sofas will not fit.

Unforeseen Circumstances
We reserve the right to add extra costs due to unforeseen circumstances (eg: waiting for keys or gaining entry, incorrect addresses and so on).

Postponement or Cancellation
If you postpone or cancel after your booking is confirmed you will be charged 50% of the confirmed quote. If you postpone or cancel within 24hours of the date of the job you will be charged the value of the job in full. We reserve the right to cancel or change dates and times.

Non working items
We can not accept any responsibility for items with internal working parts that do not work upon delivery, mechanical, electronic or otherwise, it is not possible for us to test such items on collection.

Staff Abuse
Verbal or threatening behavior will not be tolerated.
If the driver is forced to leave the job because of abuse from the customer verbal or otherwise the customer will still be liable to pay in full.


All Advertisements accepted for publication by Van and Man Southend in any of its print or online publications are accepted subject to these terms and conditions. Any other conditions proposed by the Buyer shall be void unless accepted by Van and Man Southend in writing.

In these conditions:
"Advertiser" means the person whose goods or services are advertised;
"Advertisement" means display, online, email, mail order and classified advertising and shall include inserts, supplements and re-directed advertisements;
"Buyer" means the person placing the order for the insertion of the Advertisement;
"Medium" means the online publication taking the booking.
"Van and Man Southend Site" means the Van and Man Southend website(s) onto which an Advertisement is sold.

All Advertisements are accepted subject to space being available in the Medium.

Van and Man Southend reserves the right to cancel any order without liability in the event of becoming aware of any meetings of creditors, bankruptcy, liquidation proceedings, the appointment of a receiver or administrative receiver over the whole or substantial part of the Buyer's assets, or any indication whatsoever of financial difficulties.

These conditions and all other express terms of the contract between Van and Man Southend and the Buyer shall be governed and construed in accordance with the Laws of England and the parties hereby submit to the non-exclusive jurisdiction of the English Courts.

Buyer to contract as Principal
The Buyer warrants that the Buyer contracts with Van and Man Southend as principal notwithstanding that the Buyer may be acting directly or indirectly for the Advertiser as an advertising agent or media buyer or in some other representative capacity. Where the Buyer is the Advertiser's advertising agency, the Buyer warrants that it is authorised by the Advertiser to place the Advertisement with Van and Man Southend.

Delivery and Ownership of materials
Materials delivered must conform to Van and Man Southend's specifications.   Van and Man Southend reserves the right to charge the Buyer for work it required to amend materials to conform to its specifications but accepts no liability for such work.

Any intellectual property rights in designs prepared by Van and Man Southend shall remain the property of Van and Man Southend and Advertisements including such designs may not be used or reproduced without Van and Man Southend's consent.

Booking procedures
If an Advertisement includes a promotion, competition or a special offer of merchandise the Advertiser must provide full details to Van and Man Southend on request.

Prices and Payment terms
Prices published by Van and Man Southend from time to time are subject to revision at any time and orders are accepted on the condition that the price binds Van and Man Southend only in respect of the period specified in the applicable rate card.

Series discounts apply only to orders placed in advance and completed within the agreed period. Van and Man Southend reserves the right to adjust advance discounts and/or to surcharge in the event of a series of Advertisements not being completed within that period. If the Buyer cancels the balance of a contract to publish a series of Advertisements, it relinquishes any series discount and all Advertisements will be paid for at the appropriate rate.

Credit accounts must be settled in accordance with the terms shown on the invoice, which are strictly net. In default, all outstanding transactions will become liable for immediate settlement. Interest will be charged monthly on overdue accounts at the rate of 2% above the LloydsTSB Bank Minimum Lending Rate.

Limitations on Van and Man Southend's Liability
Except to the extent specified in the paragraph below, Van and Man Southend shall not be liable for any loss or damage suffered by the Buyer as a result of any total or partial failure (howsoever caused) of publication, distribution or availability of any Medium in which any Advertisement is scheduled to be included or for any error, misprint or omission in the printing of any Advertisement. In the event of an error or omission by Van and Man Southend, which detracts materially from the Advertisement, Van and Man Southend will either reinsert the Advertisement or relevant part of the Advertisement in a subsequent issue or make a reasonable refund of or adjustment to the price paid by the Buyer. No reinsertion, refund or adjustment will be made for any other error or omission or where the error or omission is the result of delivery of materials which do not comply with Van and Man Southend’s specifications.

The total liability of Van and Man Southend to the Buyer for any act or omission of Van and Man Southend, its servants or agents relating to any Advertisement shall not exceed the amount of a full refund of any price paid to Van and Man Southend for the Advertisement or the cost of a reasonably comparable further or corrective Advertisement. Without limiting the foregoing, Van and Man Southend shall not be liable for any loss of profits or business or for indirect or consequential loss. Van and Man Southend accepts no liability for the repetition of an error in an Advertisement ordered for more than one insertion unless notified immediately the error occurs. Complaints regarding reproduction of printed Advertisements must be received in writing within one calendar month of the cover date.

Van and Man Southend accepts no responsibility for the quality of reproduction of any photograph supplied by the Buyer, its agents or servants.

Cancellation or suspension
Cancellation or suspension of an Advertisement by the Buyer must be received in writing by Van and Man Southend within the period specified by the appropriate Medium. Periods for acceptance of cancellation or suspension vary in accordance with differing production requirements.

Van and Man Southend reserves the right to omit or suspend an Advertisement at any time for good reason, without liability to the Buyer and shall notify the Buyer as soon as possible. If such omission or suspension is due to the act or default of the Buyer, the Advertiser or their respective servants or agents, then the Buyer shall pay for the Advertisement in full notwithstanding that the Advertisement has not been published.

Buyer's Warranties and Indemnities
The Buyer warrants that the Advertisement does not contravene the British Code of Advertising Practice and is not in breach of any relevant legislation, including the Race Relations Act 1976, the Sex Discrimination Act 1976 (both as amended), the Disability Discrimination Act 1995, the Employment Equality (Age) Regulations 2006 and the Obscene Publications Act and also including any legislation or regulation, such as those relating to the provision of Financial Services, which apply to specific Advertisers, products or services.

If any Advertisement submitted for publication contains the name or pictorial representation (photographic or otherwise) of any living person and/or any part of any living person and/or copy by which any living person is or can be readily identified, the Buyer warrants that the Buyer or the Advertiser has obtained the authority of such living person to make use of such name, representation and/or copy.

The Buyer will indemnify and hold harmless Van and Man Southend from and against any claim that the Advertisement infringes the copyright, trademark or other intellectual property rights of any person or that it is defamatory or infringes any other right of any person. Van and Man Southend reserves the right to withdraw and/or refuse to publish an Advertisement without liability to the Buyer if it reasonably believes that the Advertisement may make Van and Man Southend or the Advertiser liable to any complaint, claim or proceedings.

The Buyer is solely responsible for fulfilling and dealing with any orders or enquiries relating to the goods, services or promotion to which the Advertisement relates and will indemnify and hold Van and Man Southend harmless accordingly.

Online Advertising
The Buyer must deliver complete creative content to Van and Man Southend at least 2 working days before the go-live date. To cancel or alter an order the Buyer must inform Van and Man Southend by e-mail or fax to the number or address on the order, at least 5 working days before 9the go-live date Otherwise, Van and Man Southend may not be able to achieve the specified go-live date but the Buyer must pay the full amount irrespective of whether any delivery target for impressions have been met.

If the Buyer is supplying creative content or change of creative to be used in rotations, in the form of a redirected advertisement, the Buyer must inform Van and Man Southend in advance.

If an Advertisement links to another site, the Buyer is responsible for maintaining the link and for the content of the linked site. Van and Man Southend may remove any Advertisement which contains content or links to a site which, in Van and Man Southend's opinion, is defamatory or objectionable or will bring Van and Man Southend into disrepute. The Buyer will indemnify Van and Man Southend from and against any claims or liability arising from links contained in an Advertisement.

Advertisements may contain only such information and code as is necessary to run the Advertisement effectively on the relevant Van and Man Southend Site.  Advertisements may not contain tags, cookies, beacons or similar technology which identifies users of any Van and Man Southend Site or enables the Buyer or any third party to serve such users with any advertising other than the Advertisement.

If an Advertisement is supplied which does not comply with these terms and conditions or Van and Man Southend receives complaints regarding an Advertisement, Van and Man Southend may, at its discretion, remove the Advertisement from display without reference or liability to the Buyer.

Where an Advertisement is sold on a cpm basis, Van and Man Southend will provide the Buyer with delivery statistics and campaign reports on a regular basis throughout the campaign period.  The statistics and other reports provided by Van and Man Southend shall, in the absence of manifest error, be binding on the Buyer and are in lieu of any other right of audit.

The Buyer's sole remedy if Van and Man Southend, or its third party subcontractors who may host and serve Advertisements from time to time, make an error in displaying any Advertisement is the cost of re-running the relevant Advertisement. Neither Van and Man Southend nor its subcontractors shall be liable for failure to display the Advertisement caused by circumstances outside their control.

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